RECOVER Injury Research Centre

Outcomes from consumer and community consultation

Learn more about RECOVER's consumer and community involvement activities. 

  1. Consumer involvement case studies
  2. 2020 Consumer & Community Forum
  3. 2019 Consumer & Community Forum
  4. Consumer chatbot activity
  5. Modification of the Pain ROADMAP app for young people
  6. Engaging Consumers and Community Members across the Research Spectrum: A Stepped Approach to Implementation by the RECOVER Injury Research Centre
  7. Virtual reality enabled intervention for pain management
  1. ‘6-minute Walk Test in chronic pain’ study: consumer review of recruitment materials
  2. Grow Stronger mobile app with a gamification feature
  3. Contributing consumer experiences and ideas for study to test how to choose the right treatment for the right person
  4. PRioRTI: A multi-centre randomised placebo-controlled trial of pregabalin to prevent chronic pain after whiplash injury.
  5. Co-design, development and feasibility of a consumer-driven immersive virtual reality tool for upper limb rehabilitation in the community
  6. Consumer Roundtable 2022: Bringing researchers to the consumer table to explore telehealth

4. Consumer chatbot activity

Chatbot design

We invited consumers to contribute their valuable whiplash experiences and ideas for a self-management chatbot that we are developing at RECOVER. 

We think that a chatbot may help people self-manage their neck pain and recovery from a whiplash injury. The chatbot will be designed to answer questions about whiplash and its management and be available 24/7 on your mobile device. We are building the chatbot to focus on the information provided in a booklet - “Whiplash injury recovery: a self-help guide (3rd edition)”, published by the Motor Accident Insurance Commission (MAIC).

During the consultation session, consumers offered their views and opinions about the chatbot and helped us understand better how people will interact with it. Consumers also spent time asking the chatbot questions about neck pain and exercise that were relevant to them.

Thanks to everyone who contributed to the excellent consultation session.